Returns & Exchanges
At Oliver Sweeney, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return period for all items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures your return is handled with the same craftsmanship as our footwear.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place your unworn items in their original branded packaging and include the completed returns form inside the box to ensure faster processing.
Attach the Label
Generate and print your prepaid shipping label from the portal, then securely affix it to the outside of your parcel, covering any old postage marks.
Drop Off and Track
Take your package to your nearest authorized drop-off point and retain your proof of postage until your refund or exchange is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing