Frequently Asked Questions
Everything you need to know about our luxury footwear and apparel.
How long does delivery take?
For UK orders, we offer Next Day Delivery if ordered before 2pm. International shipping typically takes 3-7 working days depending on the destination.
What is your return policy?
We offer a 30-day return period for all unworn items in their original packaging. Please ensure shoes are tried on a carpeted surface to avoid marking the soles.
Can I have my Oliver Sweeney shoes repaired?
Yes, we offer a professional repair service for our Goodyear-welted shoes. Our master cobblers can perform full resoles and minor repairs to extend the life of your footwear.
How do I find my correct size?
Our shoes generally fit true to size, following standard UK sizing. We provide a detailed size guide on each product page comparing UK, EU, and US measurements.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna for flexible payment options.